Refund policy

REFUNDS AND RETURNS

Stinky Dog is committed to ensuring our customers receive the best products and service possible. If for some reason you are having difficulties with our products please email info@stinkydog.com.au and/or follow the instructions below within 7 days of receiving the order.

Damaged, Faulty or Incorrectly Shipped Products
If in the unlikely event your product is damaged in transit or incorrectly shipped please contact customer service at info@stinkydog.com.au

Please include into your email;

  • The full name and contact details of original purchaser
  • Invoice number /order number or return authorisation number
  • Product to be returned, exchanged or repaired
  • A detailed reason for return
  • Photograph/video of the issue or damage
  • If we determine that the product is defective, we will issue a credit for the original purchase price or provide you with a full refund or replace the product.

If you receive a product from a courier that appears damaged in transit from us to you, you should:

  1. Refuse to accept delivery of the product,
  2. Direct the courier to "Return goods to sender" and
  3. Notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, notify our Customer Service staff immediately.  If we deem that the product is defective, we will replace the product ASAP at our cost.  

If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you and cover freight costs.

If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If the product was incorrectly shipped please return the product and contact us directly with proof of postage. We will ensure the correct item is dispatched immediately to ensure you receive it in a timely manner along with compensation of the return postage.

General Returns

Please note, we do not offer returns for simply changing your mind.  However if you are having any other issues with the products, please contact us at info@stinkydog.com.au and we will work through any concerns or issues.  If we approve the return of goods, where possible, they must be unused, undamaged and unopened.  They must also be returned within 30 days from purchase. You can return your order for a refund, exchange or credit.

The return is the customer's responsibility, unless there was a defect or error on our behalf.  We will arrange a courier to pick up the goods but the cost of return shipping will be deducted from your refund/credit.  Please note, the cost of returning goods may be more than your initial shipping costs as we often absorb part of the shipping fee.  

Note, you must always make contact with us prior to returning goods as we only accept returns when we have arranged pickup and return through our courier service.

with proof of postage. We will ensure the correct item is dispatched immediately to ensure you receive it in a timely manner along with compensation of the return postage.